Introduction
An AI technician for MSPs that autonomously resolves L1 and L2 IT tickets directly in Slack, Teams, or your PSA.
What is Rallied AI?
Rallied AI is an autonomous AI technician designed specifically for Managed Service Providers (MSPs). It integrates directly with an MSP's existing technology stack—including PSA, RMM, and Microsoft 365—to resolve common, repetitive IT support tickets without human intervention. The product addresses the critical problem of highly skilled engineers spending valuable time on low-level tasks like password resets and account unlocks, which erodes profit margins and hinders business growth. By automating these L1 and L2 workflows, Rallied AI allows MSPs to reallocate their best technicians to more strategic, revenue-generating project work, effectively acting as a scalable, cost-effective addition to the team that starts working within days, not months.
Key Features of Rallied AI
Autonomous Ticket Resolution
Rallied AI doesn't just suggest next steps; it executes the fix, such as resetting passwords, unlocking accounts, or changing mailbox permissions, then notifies the user and updates the ticket in the PSA autonomously.
Intelligent Triage and Dispatch
The AI technician asks end-users clarifying questions, categorizes tickets by priority, fills in triage fields, pulls relevant documentation from IT Glue or Hudu, and accurately routes complex issues to the appropriate human technician.
Automated Onboarding and Offboarding
From a single message or ticket, Rallied AI can handle the entire process for new hires or departing contractors, including provisioning M365 licenses, creating AD accounts, managing security groups, deploying RMM agents, and updating the PSA.
Broad Stack Integration
It connects seamlessly to a wide array of essential MSP tools, including major PSAs like ConnectWise and HaloPSA, RMM platforms like NinjaRMM and Datto RMM, and cloud services like Microsoft 365, Entra ID, Google Workspace, and Okta.
Human-in-the-Loop Controls
MSPs maintain full control by defining which workflows Rallied AI can handle autonomously and which require human approval first, allowing for a safe, gradual expansion of its responsibilities as confidence grows.
Use Cases for Rallied AI
Freeing Up Senior Technicians
MSPs can use Rallied AI to automate 50-100 hours per month of basic ticket work, freeing their L2 and L3 engineers from mundane tasks to focus on complex projects and business development.
Scaling Support Without Hiring
Growing MSPs facing high ticket volumes but constrained by headcount can deploy Rallied AI as a force multiplier, handling the influx of L1 and L2 tickets without the cost and ramp-up time of hiring a new technician.
Streamlining Repetitive Processes
The AI technician is ideal for automating standardized, repetitive processes such as new employee onboarding, offboarding contractors, and managing group membership changes across various systems.
Providing 24/7 Initial Response
Rallied AI offers an always-on capability to triage and even resolve common issues after hours or during peak times, improving response times and end-user satisfaction without stretching the human team.
How to Use Rallied AI
- Schedule a Kickoff Call: The process begins with a scoping call where the Rallied team maps your existing tech stack and identifies the initial workflows for automation.
- Connect Your Tools: Rallied's team handles the integration, connecting your PSA, RMM, Microsoft 365, and other tools with the necessary permissions.
- Choose Your Interface: Deploy Rallied AI in your preferred environment—directly within Slack, Microsoft Teams, or to work on tickets solely within your PSA.
- Begin the 30-Day Trial: A forward-deployed engineer assists for 30 days, building custom integrations, tuning workflows, and handling edge cases. Rallied AI starts resolving tickets during this period.
- Monitor and Expand: After the trial, Rallied AI runs autonomously. Service managers can review its activity and gradually expand the scope of tickets it handles independently.
Target Audience for Rallied AI
- MSP Owners and Service Managers: Leaders looking to improve operational margins by reducing labor costs on low-level tickets and increasing billable project work.
- Growing MSPs: Businesses experiencing increasing ticket volumes but unable or unwilling to immediately hire additional Level 1 support staff.
- MSPs Disappointed by Previous Automation Tools: Teams that have tried other AI or workflow automation platforms that required extensive management, long implementations, and only provided suggestions instead of action.
Is Rallied AI Free?
Rallied AI offers a 30-day free trial that includes full deployment and support from a forward-deployed engineer. Specific ongoing pricing plans are not detailed on the homepage. Interested MSPs are directed to book a call to discuss their specific needs and receive a tailored deployment scope and pricing information. The company emphasizes there is no implementation fee.
Rallied AI's Pros and Cons
| Aspect | Pros | Cons |
|---|---|---|
| Implementation | Rapid deployment (often within a week); No lengthy setup or training datasets required. | Specific long-term pricing requires a sales consultation, not publicly listed. |
| Functionality | Executes actions autonomously (not just suggestions); Broad integration with major MSP tools. | Primarily focused on L1/L2 tickets; complex, non-standard issues still require human technicians. |
| Operations | Reduces repetitive workload for senior staff; provides 24/7 initial response capability. | Requires clear initial configuration of rules and permissions for safe autonomous operation. |
| Cost Efficiency | Positioned as a cost-effective alternative to hiring a new L1 technician; aims for quick ROI. | The value proposition is strongest for MSPs with sufficient ticket volume to justify the investment. |
Frequently Asked Questions about Rallied AI
What kinds of tickets can Rallied AI resolve?
Rallied AI is built to autonomously handle a wide range of Level 1 and Level 2 IT support tickets. Common examples include password resets, Microsoft 365 account unlocks, mailbox permission changes, Active Directory group membership updates, and basic triage for more complex issues.
How is Rallied AI different from other MSP AI tools?
Unlike many tools that function as workflow engines with an added chat interface, Rallied AI is designed to execute actions directly within connected systems. It focuses on doing the work—like resetting a password in Entra ID—rather than just summarizing a ticket or suggesting a next step for a human to perform.
What happens if the AI makes a mistake?
MSPs have full control through human-in-the-loop settings. You can configure which actions Rallied AI performs autonomously and which require explicit human approval. This allows for a safe, gradual rollout where the AI's scope of autonomy expands as the team's comfort level increases.
How long does implementation take?
The company promotes an exceptionally fast deployment timeline. The process typically involves a kickoff call, followed by connection of your tools, with the AI technician beginning to work on tickets within the same week, avoiding implementations that drag on for months.
Can Rallied AI integrate with our specific PSA and RMM?
Rallied AI integrates with a wide array of popular MSP platforms, including ConnectWise Manage, Autotask, HaloPSA, SuperOps, Datto RMM, NinjaRMM, Kaseya VSA, and others. It's best to confirm specific compatibility during the initial scoping call.
Is a dedicated administrator needed to manage Rallied AI?
A key differentiator for Rallied AI is that it is designed not to require a full-time administrator or "AI trainer" to manage it. After the initial 30-day tuning period with support, it is built to run autonomously within the defined parameters.
Rallied AI Tags
AI for MSPs, autonomous IT support, AI technician, PSA automation, RMM integration, automate IT tickets, L1 ticket resolution, MSP productivity tool, Slack IT bot, Teams IT support, reduce IT labor costs, IT workflow automation, password reset automation, Microsoft 365 management
