Introduction
Evoriqa is an AI customer support agent designed for small businesses that answer the same questions all day. It learns from a website, documents, and FAQs, then replies on chat, WhatsApp, Instagram, SMS, and phone. The platform can capture leads, book appointments, and hand off complex conversations to people. With a free plan and no credit card required, Evoriqa aims to go live on a site the same day.
What is Evoriqa?
Evoriqa is a white-label AI customer-support agent platform. It is built for businesses that want to automate customer support without hiring a large team or replacing human agents. The software trains on a company’s own knowledge base, including website pages, documents, and FAQs. After setup, the AI customer service agent answers common questions instantly across multiple channels. It can also capture leads, book appointments, and escalate conversations when a human is needed.
The product solves a familiar problem: repeated questions and after-hours messages. Instead of leaving customers waiting until business hours, Evoriqa provides an immediate first response. It also brings website chat, WhatsApp, Instagram, SMS, and phone conversations into one thread or inbox. For agencies, it offers white-label client workspaces, pooled credits, and per-client limits. This makes Evoriqa both a customer support automation tool and a reseller-ready AI support platform.
Key Features of Evoriqa
AI Customer Support Agent Trained on Your Knowledge
Evoriqa learns from your website, docs, and FAQs to answer customer questions. It grounds replies in your content and shows the sources behind each answer.
Multi-Channel Support in One Inbox
Connect eight supported customer channels, including website chat, WhatsApp, Instagram, SMS, and phone. The AI customer service agent keeps conversation history together so teams see full context.
Phone Answering on Every Plan
Evoriqa includes phone answering on every plan, including the free plan. This helps small businesses handle calls after hours or during busy periods.
Lead Capture and Appointment Booking
The AI customer support agent can capture leads and book appointments inside the conversation. It turns simple questions into structured actions rather than missed opportunities.
Human Handoff with Full Context
When a conversation needs a person, Evoriqa escalates with the transcript, customer details, order information, and detected intent attached. Human agents can continue without asking the customer to repeat everything.
White-Label Client Workspaces
Agencies can create branded workspaces for each client using their own logo and supported custom domain. Pooled credits and client-level limits help manage usage across a client base.
Answer Quality and Source Transparency
Every live answer is scored from 0 to 100 by an AI judge, with sources visible in the dashboard. A “why this answer” view shows the content and prompt behind each reply.
Shadow Mode and Approval Workflow
Shadow mode lets Evoriqa draft replies for team approval before sending. Businesses can review performance and decide when the AI customer support agent has earned more autonomy.
Knowledge Gap Tracking
Unanswered questions are recorded as knowledge gaps. Teams can review these gaps and turn them into FAQs in one click.
Security and Data Controls
Evoriqa provides audit logs, GDPR export and erasure, data retention settings, encrypted secrets, enforced 2FA, and outbound allow-lists. These controls support safer real customer conversations.
Use Cases for Evoriqa
Small Business Customer Support
Small teams can use Evoriqa to answer repetitive questions across chat, social media, SMS, and phone. This reduces waiting times and frees staff to focus on higher-value work.
Appointment-Based Businesses
Salons, clinics, consultants, and service providers can book appointments directly in chat. The AI customer support agent can also capture lead details when a customer is not ready to book.
E-commerce and Retail Support
Online stores can answer questions about products, orders, returns, and policies. Evoriqa can hand off complex warranty or order issues to a human with full context.
Marketing Agencies and Resellers
Agencies can sell AI support under their own brand using white-label client workspaces. They can allocate pooled credits, set client limits, and report on performance per client.
SaaS and Help Centers
Software teams can use Evoriqa to answer pre-sales and support questions from documentation. An embeddable AI search bar can also support help centers.
How to Use Evoriqa
- Add website pages, documents, and FAQs so the AI customer support agent can learn your content.
- Review the imported knowledge and correct any gaps before customers see replies.
- Test real questions in the playground and check how Evoriqa answers.
- Configure approved actions, escalation rules, and human handoff settings.
- Connect the channels you use, such as website chat, WhatsApp, Instagram, SMS, and phone.
- Monitor outcomes, answer quality, and knowledge gaps in the dashboard.
Target Audience for Evoriqa
- Small businesses that answer the same questions every day
- Agencies and resellers that want white-label AI support
- Appointment-based businesses such as salons, clinics, and consultants
- E-commerce and retail teams handling order and product questions
- SaaS companies and help centers with public documentation
- Support teams that need multi-channel customer support automation
Is Evoriqa Free?
Evoriqa offers a free plan with no credit card required. According to the product information, phone answering is included on every plan, including Free. Paid and reseller pricing details are not fully listed in the reference content, so businesses should check the official website for current pricing.
| Plan | Price | Features |
|---|---|---|
| Free | $0 | AI customer support agent, phone answering, multi-channel support, lead capture, appointment booking, human handoff, no credit card |
| Paid / Reseller | Custom / not published | White-label client workspaces, pooled credits, client-level limits, per-client performance reporting; confirm details on the official site |
Evoriqa's Pros and Cons
| Aspect | Pros | Cons |
|---|---|---|
| Pricing | Free plan available with no credit card | Paid and reseller pricing is not clearly published in the reference content |
| Features | Multi-channel AI support, phone answering, lead capture, booking, and human handoff | Setup requires accurate knowledge content and review |
| White-Label | Client workspaces with own branding, domain support, and pooled credits | Best suited to agencies with multiple clients |
| Quality Control | Source-backed answers, AI answer scoring, shadow mode, and knowledge gap tracking | Some teams may still want human approval for sensitive replies |
| Security | Audit logs, GDPR tools, retention controls, 2FA, and outbound allow-lists | Advanced controls may need configuration time |
Frequently Asked Questions about Evoriqa
Does Evoriqa answer on WhatsApp, Instagram, SMS, and phone?
Yes. Evoriqa supports eight customer channels, including website chat, WhatsApp, Instagram, SMS, and phone. The AI customer support agent can keep conversations in one thread or inbox for better context.
Can Evoriqa book appointments and capture leads?
Yes. It can book appointments and capture leads inside the conversation. This helps businesses turn routine questions into structured opportunities instead of losing them in direct messages.
Is Evoriqa white-label for agencies?
Yes. Agencies can create branded client workspaces with their own logo and supported custom domain. They can also allocate pooled credits, set client-level limits, and review performance per client.
How does Evoriqa avoid making up answers?
Evoriqa answers from the website, docs, and FAQs that a business provides. It shows the sources behind each reply, scores live answers, and escalates when it cannot confirm something. This reduces the risk of invented answers.
Is there a free plan?
Yes. Evoriqa offers a free plan with no credit card required. Phone answering is included on every plan, including Free, so small businesses can test the AI customer service agent before choosing a paid or reseller plan.
Can Evoriqa hand off to human agents?
Yes. When a conversation needs a person, Evoriqa escalates with the full transcript, customer details, detected intent, and internal notes. A suggested reply is provided as a draft, not an automatic send.
Evoriqa Tags
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